Travel to Montenegro
Draft — pending legal reviewLast updated:

Cancellation Policy

Each listing may show one of four cancellation policies set by the host. The policy shown when you send your request is the one that applies to your booking.

This page is a working draft that has not yet been reviewed by a lawyer. Highlighted values in brackets are still missing and will be completed by the operator. If anything is unclear, contact us before you book.

Before the host confirms

A request that the host has not yet confirmed can always be cancelled free of charge under My bookings.

After the host confirms

  • Flexible — free cancellation up to 24 hours before check-in or the start of the service. Later cancellations or no-show: the host may charge up to 100% of the price.
  • Moderate — free cancellation up to 5 days before check-in or the start. Later: the host may charge up to 50% of the price.
  • Strict — cancellations up to 7 days before check-in or the start: the host may charge up to 50%. Later: up to 100%.
  • Non-refundable — the host may charge the full price for any cancellation of a confirmed booking.

Listings without a policy

If no policy is shown, the cancellation terms are those stated in the listing description or agreed directly with the host. Please ask the host before you confirm.

How this works with payment on site

Because nothing is charged online at the moment, there is no online refund. The policy defines what the host may ask you to pay if you cancel late or do not show up, for example from a deposit that you paid directly to the host. Please cancel as early as possible — it lets the host offer the dates to someone else.

If the host cancels

If a host cancels a confirmed booking, you owe nothing, and any amount you paid directly to the host must be refunded in full. Contact us and we will help you look for an alternative.

No statutory right of withdrawal

Bookings for a specific date are not covered by the 14-day right of withdrawal for distance contracts (Article 16(l) EU Directive 2011/83/EU). Your rights are those described on this page and in the Terms of Use.

Flexible cancellationFree cancellation up to 24 hours before the start. Later: up to 100% may be charged by the host.
Moderate cancellationFree cancellation up to 5 days before the start. Later: up to 50% may be charged by the host.
Strict cancellationUp to 7 days before the start the host may charge 50%; later up to 100%.
Non-refundableThe host may charge the full price for any cancellation of a confirmed booking.
Cancellation terms set by the hostCheck the description or ask the host before you book. Unconfirmed requests can always be cancelled free of charge.

Need help?

Questions about a listing, a request or your stay? Write to us — we'll help you reach the host.

We answer in Montenegrin and English.